Returns & Exchanges
At Jamie Kay AU, we want you to love your purchase; if you are not completely satisfied, you can return your items within 30 days of delivery for a store credit or refund. Please ensure all items are in their original unwashed and unworn condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all labels and tags are intact to qualify for a successful return.
Ship to Warehouse
Print your generated shipping label and drop the package off at any Australia Post location or your preferred local courier.
Receive Your Refund
Once our team inspects the returned goods, we will process your store credit or refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing