Frequently Asked Questions
Everything you need to know about shopping with Jamie Kay Australia.
What are your shipping rates and delivery times?
We offer standard and express shipping across Australia. Standard shipping typically takes 3-7 business days, while express delivery usually arrives within 1-3 business days depending on your location.
How do I return an item?
We accept returns on full-priced items within 30 days of purchase. Items must be in their original condition, unwashed, and with tags attached. Please visit our Returns Portal to start the process.
What materials are used in your clothing?
We pride ourselves on using high-quality natural fibers. Most of our garments are crafted from 100% organic cotton, merino wool, and premium linen blends to ensure comfort and durability for your little ones.
Can I make changes to my order after it has been placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes once an order is confirmed. Please double-check your shipping address and item sizes before completing your purchase.
Do you offer Buy Now, Pay Later options?
Yes, we support flexible payment methods including Afterpay and ZipPay, allowing you to shop now and pay for your order in interest-free installments.
How should I care for my Jamie Kay garments?
To maintain the quality of our delicate fabrics, we recommend a cold gentle machine wash in a laundry bag and drying flat in the shade. Avoid tumble drying to prevent shrinkage.